All Systems Operational

About This Site

Welcome to SimpliGov's home for real time information on system performance, maintenance and security events. Here you will find live and historical data for system performance in addition to information about any scheduled or unscheduled interruptions in service.

Uptime over the past 90 days. View historical uptime.
Production Operational
90 days ago
100.0 % uptime
Today
Submission Operational
90 days ago
100.0 % uptime
Today
Metaquery Operational
90 days ago
100.0 % uptime
Today
SimpliSign Operational
90 days ago
100.0 % uptime
Today
eSignature Operational
90 days ago
100.0 % uptime
Today
Email Interaction Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Authorization Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Export Operational
90 days ago
100.0 % uptime
Today
File Conversion ? Operational
90 days ago
100.0 % uptime
Today
Preproduction Operational
90 days ago
100.0 % uptime
Today
Submission Operational
90 days ago
100.0 % uptime
Today
Metaquery Operational
90 days ago
100.0 % uptime
Today
SimpliSign Operational
90 days ago
100.0 % uptime
Today
eSignature Operational
90 days ago
100.0 % uptime
Today
Email Interaction Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Authorization Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Export Operational
90 days ago
100.0 % uptime
Today
File Conversion ? Operational
90 days ago
100.0 % uptime
Today
Training Operational
90 days ago
100.0 % uptime
Today
Submission Operational
90 days ago
100.0 % uptime
Today
Metaquery Operational
90 days ago
100.0 % uptime
Today
SimpliSign Operational
90 days ago
100.0 % uptime
Today
eSignature Operational
90 days ago
100.0 % uptime
Today
Email Interaction Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Authorization Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Export Operational
90 days ago
100.0 % uptime
Today
File Conversion ? Operational
90 days ago
100.0 % uptime
Today
Staging Operational
90 days ago
100.0 % uptime
Today
Submission Operational
90 days ago
100.0 % uptime
Today
Metaquery Operational
90 days ago
100.0 % uptime
Today
SimpliSign Operational
90 days ago
100.0 % uptime
Today
eSignature Operational
90 days ago
100.0 % uptime
Today
Email Interaction Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Authorization Operational
90 days ago
100.0 % uptime
Today
Portal Operational
90 days ago
100.0 % uptime
Today
Export Operational
90 days ago
100.0 % uptime
Today
File Conversion ? Operational
90 days ago
100.0 % uptime
Today
SendGrid API v3 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2025

No incidents reported today.

Apr 2, 2025
SimpliGov Portal Inaccessible - Intermittent User Management and Authentication service communication issues
Resolved - 1. Incident Summary:

Users were unable to log into the SimpliGov production portal because of communication issues between User Management and Authentication services

2. Root Cause Analysis:

Preliminary Findings:

The User Management Service was unable to communicate with the authentication service, causing it to restart and reprovision, preventing users from logging in or accessing authenticated forms. Error messages were presented to users as they attempted to login and 500 status code errors were shown.

SimpliGov internal employees received alerts and began addressing the underlying cause of the communication issues.

3. Mitigation

Additional resources were allocated to User Management services and Authentication services and the service cluster was reprovisioned. SimpliGov’s QA team tested the system and monitored logs to ensure that performance returned to expected levels.

4. Ongoing Preventive Measures

Service resources were evaluated and updated for the current issue and for the long-term.
Apr 2, 04:00 PDT
April 2025 Production and Training Deployments - 04/02/2025
Completed - The scheduled maintenance has been completed.
Apr 2, 00:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 00:00 PDT
Scheduled - We will be deploying a new version of SimpliGov to Production and Training on 04/02/2025 at 12:00 AM PST. Note that the following updates are included in this release:

SimpliGov Features and Improvements:
• Run and Edit a Workflow directly from the Dashboard
• VituPay Integration
• Quick Actions popup menu in the Audit Trail
• Scheduled Auto-Save for Forms
• Container conditions features
_____________________________________________________________________________________

SimpliGov miscellaneous updates:
• Regex validation support for area fields
• New links in notifications. Ability to add Quick submit and Next stage links to informational notifications
• "View history" batch actions
• "Page extraction" PDF property for SimpliGov generated documents
• Rename columns direct from SimpliGov dashboard
• Performance Improvements

Release notes can be found at: https://learn.simpligov.com/march-2025-release-notes/2180550
Apr 1, 08:51 PDT
Apr 1, 2025
March 2025 Preproduction and Staging Deployments - 03/13/2025
Completed - The scheduled maintenance has been completed.
Apr 1, 09:05 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 1, 08:55 PDT
Scheduled - We will be deploying a new version of SimpliGov to Preproduction and Staging on 03/13/2025 at 12:00 AM PST. Note that the following updates are included in this release:

SimpliGov Features and Improvements:
• Run and Edit a Workflow directly from the Dashboard
• VituPay Integration
• Quick Actions popup menu in the Audit Trail
• Scheduled Auto-Save for Forms
• Container conditions features
_____________________________________________________________________________________

SimpliGov miscellaneous updates:
• Regex validation support for area fields
• New links in notifications. Ability to add Quick submit and Next stage links to informational notifications
• "View history" batch actions
• "Page extraction" PDF property for SimpliGov generated documents
• Rename columns direct from SimpliGov dashboard
• Performance Improvements

Release notes can be found at: https://learn.simpligov.com/march-2025-release-notes/2180550
Apr 1, 08:55 PDT
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
SimpliGov Portal Inaccessible - Intermittent User Management and Authentication service communication issues
Resolved - 1. Incident Summary:

Users were unable to log into the SimpliGov production portal because of communication issues between User Management and Authentication services

2. Root Cause Analysis:

Preliminary Findings:

The User Management Service was unable to communicate with the authentication service, causing it to restart and reprovision, preventing users from logging in or accessing authenticated forms. Error messages were presented to users as they attempted to login and 500 status code errors were shown.

SimpliGov internal employees received alerts and began addressing the underlying cause of the communication issues.

3. Mitigation

Additional resources were allocated to User Management services and Authentication services and the service cluster was reprovisioned. SimpliGov’s QA team tested the system and monitored logs to ensure that performance returned to expected levels.

4. Ongoing Preventive Measures

Service resources were evaluated and updated for the current issue and for the long-term.
Mar 27, 02:00 PDT
Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

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